We will review the matter and speak to the member(s) of staff who acted for you. You will not be charged for our investigation of your complaint.
STRIVING FOR EXCELLENCE
If you complained, we know it’s for a reason, and it is important to us understand why you are complaining.
YOUR VIEWS MATTERS
A legitimate complaint deserves a solution. We also want to make sure that you are satisfied with the solution.
We will record your complaint in our central register and open a file specifically to deal with it.
We will write to you confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied with either the handling of or outcome of your complaint, we can review the complaint completely
INVESTIGATING YOUR COMPLAINT
Here are some valuable hints, which should help you to get the result you are looking for:
RESOLVING YOUR COMPLAINT