Making a Complaint

Our Complaints Policy
McGrath & Co strives  on  it’s high standards of service and legal advice it gives to all our clients. If something does go wrong it’s important that you share your experience with us so that we can try to put things right for you [or organisation,person] that has made the complaint.
Firstly you should make your concerns known to your Legal Adviser / Solicitor or with the manager supervising their work. 
INFORMAL COMPLAINTS 
For an informal complaint, you can call McGrath Solicitors on
0121 643 4121
or email us at
info@mcgrathco.uk
Please POST YOUR COMPLAINT TO:
FAO: Mr AJAY Verma
Private & Confidential
2nd Floor Gazette Buildings,
168 Corporation Street,
Birmingham, B4 6TF

If you have a Complaint about Our Firm!

A complaint is any expression of a clients dissatisfaction however it is expressed.   The dissatisfaction might be in writing, over the telephone or in person.   We also treat complaints by third parties e.g. other solicitors or a Court under these procedures. Our Customer Complaints Procedure has the following goals:
  • To deal with complaints fairly, efficiently and effectively;
  • To ensure that all complaints are handled in a consistent manner throughout;
  • To increase customer satisfaction;
  • To use complaints constructively in the planning and improvement of all services

Step 1. How to Complain

At any time should you feel dissatisfied with the service, you must first try to resolve the complaint by discussing it with your legal adviser and their manager. If the issues arising have not been  resolved, while using the firm’s complaints procedure you can contact the Legal Ombudsman.

Step 3. Informal Complaint

Many complaints can be resolved informally. In the first instance contact us and, if you feel able, speak to the member of staff who is working with you or ask to speak to their manager, who will try to sort the matter out. If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well.

Step 2. Formal Complaint

If you are not satisfied or do not wish an informal solution, you may pursue a formal complaint via letter. In your complaint letter, you should outline the reasons for your complaint giving dates and examples and what action you would like the legal adviser to take to resolve the problem.

Step 4. Drafting your Complaint

Keep your letter to the point. You need to give enough detail for us to be able to investigate your complaint properly.
  • concise
  • authoritative
  • factual
  • constructive
  • friendly